Shipping Info & Return Policy
Questions about your order? Please contact us at firstname.lastname@example.org
All orders are shipped via USPS
Books are shipped via USPS Media Mail
Callais Collection turquoise is shipped via USPS Priority Mail
Tracking information will be provided for all orders upon shipment.
Orders are processed within 1-3 business days.
Media Mail typically takes 2-8 business days
Priority Mail typically takes 1-3 business days
Turquoise in America does not guarantee an exact delivery date.
We currently ship to all 50 U.S. States, D.C., and U.S. Territories.
*International shipping is not available at this time.
CALCULATING DOMESTIC SHIPPING COSTS
Shipping costs may differ based on the weight of the package.
To find an estimate of your shipping & handling cost, follow these steps:
1. Add the desired items to your cart.
2. Click the 'View Cart' link in your cart
3. The page will display shipping & handling costs for your location
Turquoise in America is not responsible for the loss of packages that have been confirmed by USPS tracking as delivered.
Orders may be cancelled prior to the next business day after the order was placed.
If you would like to cancel your order, please contact us at email@example.com
Orders that have already begun processing will not be able to be cancelled.
All books and slipcases are final sale and are not eligible for return or refund.
Items in the Callais Collection only may be returned for refund within one week of receipt, less return shipping.
To initiate a return of Callais Collection turquoise, please contact us at firstname.lastname@example.org
To ensure your refund is processed, turquoise must be returned via USPS Priority Mail with tracking.
Priority Mail includes up to $100 of insurance. We recommend purchasing additional insurance up to the value of the turquoise
Turquoise in America is not responsible for returns shipped without tracking that do not reach us.
Upon receipt of the turquoise, you will be issued a check for the purchase price + original shipping cost.
Return shipping is not refundable.